Contact information

At Nulviro, we love helping you chill in style. Whether you have questions about our ice mold materials, need help tracking your order to the UK, or want to share your cocktail creations, our team in Virginia is here to help.

Get In Touch

We strive to respond to all inquiries within 24 hours. Important Note for our UK customers: We are located in the USA (East Coast). Due to the 5-hour time difference, email is often the fastest and most reliable way to reach us.

1. Email Us For order status, returns, or product questions: 📧 support@nulviro.shop

2. Call Us If you wish to speak to a representative: 📞 +1 361-267-8348 (Please note: This is a US number. International calling charges may apply depending on your network provider.)

3. Mailing Address Returns should be sent to our US warehouse (please email us for approval first): 📍 5029 Fillmore Ave Apt 2 Alexandria, VA 22311-5022 USA

Customer Service Hours

Our operations are based in Alexandria, Virginia (Eastern Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (EST)
  • Time Zone Guide:
    • We are 5 hours behind the UK.
    • Example: When it is 2:00 PM in London, it is 9:00 AM in our office. We will respond as soon as our workday begins!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Currency: All prices on our store are listed in USD ($). Your bank will automatically convert this from GBP at checkout.
  • Shipping to UK: Yes! We ship directly from our Virginia facility to the United Kingdom. Typical delivery takes 7-13 business days. All import VAT and duties are covered by us (DDP), so no extra fees upon delivery.
  • Material Safety: Are the ice molds safe? Yes, all our silicone molds are made from 100% food-grade, BPA-free silicone.